CVC agrees Philippines' BPO carve-out
The Philippines has supplanted India in recent years to become the call center capital of the world as its business process outsourcing (BPO) sector recorded massive growth. Revenues are expected to more than double in the next five years, reaching $25 billion by 2016. In addition to call centers services, the country offers everything from HR and payroll processing to financial accounting.
A host of global third-party BPO service providers and multinationals' in-house operations have taken up residence in the Philippines, and this was where CVC Capital Partners began its search for potential...
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