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India's Freshdesk raises $50m Series E from existing investors

  • Holden Mann
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Online customer support start-up Freshdesk has raised $50 million in Series E funding from existing investors Tiger Global Management, Google Capital and Accel Partners.

The US- and India-based company will use the funds to enhance the Freshdesk and Freshservice platforms, according to VCCircle. It will also add employees in order to stay competitive with rival Zendesk, which raised about $100 million in its IPO last year.

Freshdesk, founded in 2010, develops and licenses customer-support software for businesses. The flagship Freshdesk software is offered as a cloud service, with the program stored on a central server and customers logging in through their browsers. Freshservice offers a similar arrangement for internal IT support.

The company currently has 40,000 customers worldwide. Its clients include Sony Pictures, Hugo Boss and Honda. Its major competitor, along with Zendesk, is Salesforce.com, which provides customer service products for small to large businesses.

This funding round brings Freshdesk's total amount raised to $94 million. In its 2014 Series D round, the company raised $31 million. Tiger Global led that round, with early-stage investor Accel participating and Google joining for the first time.

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