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Sequoia leads $16m Series B round for India's Akosha

  • Holden Mann
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Indian customer feedback platform Akosha has raised $16 million in a Series B round led by existing investor Sequoia Capital.

The company will use the funds to hire new software engineers and product managers, and to improve its technology, according to a VC Circle story linked from Akosha's website. Along with Sequoia, additional unnamed investors participated in the round.

Founded in 2010, Akosha provides an online platform through which customers can connect with businesses for customer service and feedback. Users can also leave reviews about the service they received through the platform.

The core of the service is a WhatsApp-like interface that allows customers to have live chats with customer service representatives. In addition to requesting help or leaving complaints, customers can also request information about products and pricing, and book appointments.

The company processes 30,000 customer inquiries per day to more than 130 companies. There is also a subscription-based enterprise version of the service, whicih is used by 30 business customers, including Snapdeal, Micromax and MakeMyTrip.

Akosha raised $5 million in its 2014 Series A round, led by Sequoia. The VC firm also provided the company with a seed stage investment of $200,000 in 2011.

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